No matter what business you are in, it's always a good idea to be customer-centric. At Taskworld, we track and act on each and every user request. And we do that using our own app. Here's a simplified version of how that works.
Create separate tasklist for bug reports, feature requests, and power user feedback. Move them to In Progress tasklist and assign it to the relevant team member. This ensures that feedback doesn't disappear into thin air.
Even though this template is based on SaaS users, the structure can be used to collect feedback for all kinds of businesses.
Tasks in multiple projects
Tags & Labels
Drag & Drop support