When would we request for this information?
When Taskworld support team want to know more information about the network and the error about the reported issue.
What is in a HAR file?
HAR is an abbreviation of 'HTTP Archive'. It is a file containing a log of trace information from within a browser session. It records web requests made by the browser to the website page including request and response headers, the body, and the time it takes to load the assets.
How to get network activity
Open browser console:
Google Chrome:
Press F12 on keyboard
Ctrl + Shift + J (Cmd + Option + J on Mac)
Right click on empty space in the page and select 'Inspect'
Microsoft Edge:
Press F12 on keyboard
Ctrl + Shift + J (Cmd + Option + J on Mac)
Right click on empty space in the page and select 'Inspect Element'
Safari:
Prerequisites: Open Safari and click on the Preferences > Advanced tab and check the box with "Show Develop menu in the menu bar"
Now you can open it by accessing the Develop tab at the top and clicking on 'Show Error Console' (Cmd + Option + C)
Mozilla Firefox
Ctrl + Shift + J (Cmd + Option + J on Mac)
Click on the action menu > Web Developer > Browser Console
Important! Be sure to have the console opened before performing the action in Taskworld. Or else the console might not pick up the browser activities.
To capture clean network log, we also recommend you to perform the following steps after opening the browser console
Go to 'Network' tab
Clear all existing entries
Refresh the page
Proceed with collecting data
How to export HAR file
From 'Network' tab, after you perform the action in Taskworld, you should have an option to download the HAR file as shown in the below screenshot.
(Example from Google Chrome)
HAR file is preferred for our investigation, but as the whole network activities can contains sensitive information, screen captures of the 'Network' tab can be used.
Our support team will specifically request for a certain tabs and lines to be captured and sent.