When would we request for this information?
When Taskworld support team cannot replicate the issue reported by the customer, we'd ask the customer to replicate the issue while capturing the browser console log. So that we have the necessary information that could be the key to solving the issue.
How to open browser console
Google Chrome:
Press F12 on keyboard
Ctrl + Shift + J (Cmd + Option + J on Mac)
Right click on empty space in the page and select 'Inspect'
Microsoft Edge:
Press F12 on keyboard
Ctrl + Shift + J (Cmd + Option + J on Mac)
Right click on empty space in the page and select 'Inspect Element'
Safari:
Prerequisites: Open Safari and click on the Preferences > Advanced tab and check the box with "Show Develop menu in the menu bar"
Now you can open it by accessing the Develop tab at the top and clicking on 'Show Error Console' (Cmd + Option + C)
Mozilla Firefox
Ctrl + Shift + J (Cmd + Option + J on Mac)
Click on the action menu > Web Developer > Browser Console
Important! Be sure to have the console opened before performing the action in Taskworld. Or else the console might not pick up the browser activities.
What data do we want to have from the browser console?
(Example from Google Chrome) Screen capture of the 'Console' tab.
Plus, a text copy of the messages.
The error messages are usually identified in red. But we'd recommend copying all the messages as it help us see the whole context.