What is 2FA?
With 2FA, you will receive a Time-based OneTime Password (TOTP) from your preferred authenticator whenever you log in to Taskworld – this way no one but you can access your account.
What is a TOTP?
The TOTP is generated by your preferred authenticator app (see a list of recommended apps below) and is needed to verify your login after you enabled 2FA.
The password expires after a certain time depending on your authenticator. If you haven’t entered the TOTP in time, your authenticator will trigger a new code in a continuous loop. Make sure that you’re always using the most recent code when entering your TOTP on Taskworld.
Who can use 2FA?
Every Taskworld user is logging in to the platform via our login fields (email and password) or via Google Single Sign-On. 2FA is currently not supported for logins via any third-party SSO providers.
What happens if I lose access to my authenticator?
When enabling 2FA you can set up your email as a recovery option. This would trigger a One-Time-Password (OTP) which is valid for 15 minutes and will be sent to your recovery email address.
What should I do if I cannot access my recovery email or am locked out of my Taskworld account?
Please contact our support team via email or use our contact form. Our team will get back to you as soon as possible to help you access your Taskworld account.
What happens to my recovery email if I disable my 2FA?
If you had enabled 2FA and set up a recovery option with your email, disabling 2FA would automatically disable your email as a recovery option. However, if you choose to only remove your email as a recovery option, it would only remove your email and not affect your 2FA that has been enabled.
NOTE: Make sure to please proceed with the steps below to have recovery options.
How to enable 2FA
Open your account settings by clicking on your profile icon in the top right corner
Go to the “Security” tab
Click on “Enable” to connect your preferred authenticator app – we recommend:
Scan the QR code with your authenticator app or enter the secret key manually
You will receive a six-digit code in your authenticator app. Enter the code into the interface and click “Enable”
Once your authenticator app is connected, a pop-up will appear for the list of backup codes.
You will have the option to either copy the codes or download them
In the pop up you also have the option to add your existing email as a recovery option.
After clicking Add now, Confirm the recovery option by entering the one-time-password (OTP) that was sent to your preferred email address.
Type in the OTP you received through your email and click continue.
You’re all set up!
Logging in to Taskworld using 2FA
On the login page, enter your email and Taskworld password, or select “Login with Google”
You will receive a 6-digit code in your connected authenticator app
Enter the code and click “next”
You are now logged in!
Logging in to Taskworld with your recovery option
On the login page, enter your email and Taskworld password, or select “Login with Google”
Select “Try another option”
We will send a one-time-password (OTP) to your recovery email
Enter the password and click “Confirm Code”
You are now logged in!
Information for workspace admins:
See which team members have enabled 2FA by going to the People Page on looking out for the green shield icon next to their name